Refund policy

Return Policy

We offer a 15-day return policy, which means you have 15 days after receiving your order to request a return.

To be eligible, items must be unworn, unused, with tags attached and in their original packaging. Proof of purchase is required.

To start a return, please contact us at:

coteclubcustomerservice@gmail.com

If your return is approved, we will provide further instructions on how and where to send your package. Returns sent without prior approval cannot be accepted.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.

Exceptions

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get a new item is to return your current one and place a new order once the return is approved.

No Restocking Fees

We do not charge any restocking fees for returned items.

EU Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, in accordance with EU consumer law.

Items must meet the same return conditions stated above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

Approved refunds are processed back to your original payment method within 10 business days. Processing times may vary depending on your bank.

If more than 15 business days have passed after approval, please contact us at:

coteclubcustomerservice@gmail.com

Items Eligible for Return

Unless otherwise stated above, all products purchased from Côte Club may be returned if they meet the return conditions outlined in this policy.